😟 What Would You Do?

urgh

Author

Shawna Newman
August 14, 2025 • Estimated Reading Time: 5 minutes

I’ve made no secret that running an agency isn’t all happy rays of sunshine.

Today, it’s been an overcast day for sure.

And if I owe you an email reply, it’s shit like this preventing me from getting to that (sorry).

…

It’s Day 3 of me making a real effort to scale Growth Cupid. Main thing I’ve accomplished is that I’ve edited that YouTube video. And I wrote down ideas for a few more to record ASAP. (If you want more details, I’m going a bit more in depth in my Skool community.)

(Quick reminder - you can see my recent emails in the archive here)

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Weird Day

Today is one of those days that makes running an agency super annoying.

Got an email from someone (another agency) wanting a refund. We offer refunds….for 7 days. It’s listed in the Terms of Service.

Today’s email is someone who claims an ex-contractor made the charges. For four months. And who apparently also deleted the email we sent about being ready to start the service?

Seems sus, no?

I suspect the reality is that this client ordered the service and forgot about it. Or maybe thought he’d use it but realized he won’t.

So, now comes the part where we try to come to a solution. But no matter what the end result here is, it’s still a loss. And a reminder that people suck.

I have lots of thoughts here that I’m not sharing just yet since this archive is public, but I think I’m most surprised that an agency owner is pulling this stunt with another agency.

Of course, this isn’t the first time I’ve had a client situation like this. It’s just the first time it’s another agency.

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Coming up…

More on what I’m working on and how it’s going.

Stay awesome,

Shawna

P.S. If you or someone you know needs local SEO help, I do pay for referrals to Growth Cupid. So reach out to me!

How I Can Help You -

🤝 Join My Skool Community - Join like-minded people talking about online businesses and making money online.

🎥 My YouTube Course - Everything I know about creating Faceless YouTube channels for your sites (or as standalone channels).

🤑 Growth Cupid - Anything you need to grow a website, my team can do it. (use code SKIPBLAST for 15% off anything the first invoice)

☎️ 30-Minute Consulting Session - Need to talk through something with your website or online business? Let’s get something set up!

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