šŸ˜Ÿ What Would You Do?

urgh

Author

Shawna Newman
August 14, 2025 ā€¢ Estimated Reading Time: 6 minutes

Iā€™ve made no secret that running an agency isnā€™t all happy rays of sunshine.

Today, itā€™s been an overcast day for sure.

And if I owe you an email reply, itā€™s shit like this preventing me from getting to that (sorry).

ā€¦

Itā€™s Day 3 of me making a real effort to scale Growth Cupid. Main thing Iā€™ve accomplished is that Iā€™ve edited that YouTube video. And I wrote down ideas for a few more to record ASAP. (If you want more details, Iā€™m going a bit more in depth in my Skool community.)

(Quick reminder - you can see my recent emails in the archive here)

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Weird Day

Today is one of those days that makes running an agency super annoying.

Got an email from someone (another agency) wanting a refund. We offer refundsā€¦.for 7 days. Itā€™s listed in the Terms of Service.

Todayā€™s email is someone who claims an ex-contractor made the charges. For four months. And who apparently also deleted the email we sent about being ready to start the service?

Seems sus, no?

I suspect the reality is that this client ordered the service and forgot about it. Or maybe thought heā€™d use it but realized he wonā€™t.

So, now comes the part where we try to come to a solution. But no matter what the end result here is, itā€™s still a loss. And a reminder that people suck.

I have lots of thoughts here that Iā€™m not sharing just yet since this archive is public, but I think Iā€™m most surprised that an agency owner is pulling this stunt with another agency.

Of course, this isnā€™t the first time Iā€™ve had a client situation like this. Itā€™s just the first time itā€™s another agency.

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Coming upā€¦

More on what Iā€™m working on and how itā€™s going.

Stay awesome,

Shawna

P.S. If you or someone you know needs local SEO help, I do pay for referrals to Growth Cupid. So reach out to me!

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